Automated Business Solutions was founded in 1992 in response to Alan and Robert’s vision to provide a viable alternative to large conglomerates for office solution needs. Over the course of the past twenty years, the company has grown while maintaining the same personalized service their original customers had come to expect.
In 1959, year’s before Alan and Robert’s vision took shape, Harold Hallet started a local typewriter business called Ace Typewriter in West Hartford, CT as an Olympia dealer. He later changed the name of the business to Hallet and Company. His son, Scott took the helm of the business after working with his dad for many years as an Olympia typewriter dealer. The industry was changing and typewriters were no longer in demand, but fax machines and copiers were. Olympia carried a line of each. In 1991, Todd Fitzsimons joined Hallet and Co. as Sales manager. In 1997, he purchased the dealership and shortly after changed the name to Network Imaging LLC. Network Imaging had the same laser focus on customer service as did Automated Business Solutions.
Both companies followed similar paths, focusing on delivering exceptional customer service and a line of superior products. And, in January of 2013, the two companies became one, strengthening their leadership position within the industry. This union truly proved that the “Whole is even greater than the parts”.
Today, we have a staff of over 85 employees, which includes 17 professionally trained technicians. Utilizing the skills that these technicians bring, Automated’s client base has grown to over 4,000, covering a wide array of industries and sizes. This client base includes Start-Ups looking for a business partner they can leverage to take them to the next level as well as established industry leaders, some who have as many as 1,000 devices. We offer Document Management & Retention solutions for any sized organization. Our Information Technology Department offers monitoring support on desktops, mobile devices, servers, and networks. This includes sales, preventative maintenance and issue remediation.
Our major account protocol includes quarterly performance updates which will provide you with the status of each piece of equipment, i.e. meter readings, amount of copies produced since the last quarterly update, number of service calls on the equipment, and what type of service was provided including parts replaced, length of service call, etc.
Customer satisfaction remains as the most important element in our philosophy. We constantly strive to provide quality products and services at the best possible prices.
We now operate from a corporate office, located at 415 Kilvert St., Warwick, RI, and three branch offices located in Worcester, MA, Hingham, MA, Acton, MA, and Southington, CT to better service clients in those areas.