IT Service Engineer and Manager – MSP
Immediate opportunities in RI

About Us: Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

The IT Service Engineer and Manager – MSP will drive special projects with a focus on processes and related business operations systems integration and automation. The position includes hands-on project-based work, acting as an escalation point, connecting with key business executives and stakeholders, and managing a team of 10 Engineers.

IT Service Engineer and Manager – MSP Responsibilities:
Act as the point of escalation for the resolution of highly complex issues and risks that have been escalated.
Oversee the day-to-day operational, product/solution, and service delivery functions across all lines of business.
Develop and refine service delivery and fulfillment processes and tools to ensure repeatability and standardization; process management; alerting, escalation and management of risks; SLA’s and KPIs.
Lead teams and drive execution of service delivery initiatives and help maintain customer satisfaction at the highest level.
Cross-collaboration with sales team to develop solutions that best fit the needs of our client base.
Displaying strong interpersonal and communication skills to client satisfaction.
Assist with project planning and resource estimation for new projects
Providing technical recommendations and guidance for projects
Evaluating and ensuring completed work meets quality standards
Building and modifying systems to meet project and user requirements
Deploying, engineering, and optimizing enterprise-class, technology-based systems
Providing premier technical assistance and consulting to valued customers
Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions
Troubleshooting system and network issues through root-cause analysis and implementing solutions
Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements
Attending and facilitating technical design reviews and technical briefings
Assuming other duties and projects as they arise
Responding to internal trouble ticket system requests and accurately documenting the path to resolution
Providing on-call support as part of a scheduled rotation with other team members
Able and willing to travel between the tri-state area as needed

Qualifications:
Certification in at least one IT discipline relevant to this position
5+ years of hands-on experience in a similar role
Self-motivated, able to make independent choices, free from immediate direction or supervision
Strong written and verbal communication skills
Experience in providing first-line IT support
Able to work evenings and weekends, if required

Preferred Qualifications:
We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.
Experience mentoring and cross-training IT staff and providing guidance in day-to-day operations
Experience in pre-sales engineering-type role in recommending solutions to clients
Experience in MSP or multi-client support role
Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server, and VMWare
Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
Knowledge of applying patches and updates for Windows servers and clients
Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)
Experience resolving network and stand-alone printer issues
Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
Office 365 monitoring service health, and management of service requests
Knowledge of redundancy strategies and disaster recovery contingency planning
Ability to explore and analyze new technologies and make recommendations to the supervisor
Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

Level 1 Helpdesk
Immediate opportunities in RI

Job description
Are you looking for a career where you can expand your experience with a company that will help you grow and achieve knowledge and training? Do you want to be part of a team that shares and collaborates and encourages your personal growth? Then ABS may be the place for you!

Automated Business Solutions was voted PBN “Best Places to Work 2022” and is currently searching for a skilled IT technician to help bring expert IT services to our valuable clients, both remotely and going on site. Minimum of 2 years hands-on experience in MSP or similar field is required. Excellent written and oral communication skills are necessary. Current Microsoft Certifications (Preferred). ABS has 6 offices across New England supporting IT services and is searching for a seasoned professional to join our team in Warwick, RI supporting clients primarily in RI but also may need to travel in the Tri State area. Must be self-motivated and have reliable transportation.

Required Expertise

Experience working with a team
Self-motivator and willing to learn and advance
Experience with all current versions of Windows OS’s and Windows Server
Exchange Server
Active Directory/Group Policies
Virtualization (VMWare or Hyper V)
Cloud Hosting Concepts, Office 365
Remote Access
ConnectWise (optional)
Experience with Firewalls, Routers, Switches and Wireless – SonicWALL, Barracuda, WatchGuard Ubiquiti
Networking-TCP/IP routing & subnets, DHCP/DNS
Printers/Scanners
Anti-Virus / Malware reporting, installation, and removal
Backups, local, Image, and cloud
Hardware / Software Upgrades

Certifications:
MS Certifications a plus, Current Net plus or any certifications from vendors listed above. Also, ABS will pay a training bonus for completion of agreed certifications.

Schedule:
8 hour shift

Education:
High school or equivalent (Preferred)

Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location:
One location

Level 2 Help Desk Technician
Immediate opportunities in RI

Job Description
Automated Business Solutions is currently searching for a skilled IT technician to help bring expert IT services to our valuable clients, both remotely and going on site. Minimum of 3 years hands-on experience in MSP or similar field is required. Excellent written and oral communication skills are necessary. Current Microsoft Certifications required. ABS has 6 offices across New England supporting IT services and is searching for a seasoned professional to join our team in Warwick, RI supporting clients primarily in RI but also may need to travel in the Tri State area. Self-motivated and reliable transportation.

Required Expertise
Experience with Windows Server and desktop versions with build and migration experience
Experience with all current versions of Windows OS’s and Windows Server
Exchange Server experience, O365 migrations and support
Active Directory/Group Policies
Virtualization (VMWare or Hyper V)
Cloud Hosting Concepts, O 365, M365, Azure
Experience with Firewalls, Routers, Switches and Wireless – SonicWALL, WatchGuard, Barracuda, Ubiquiti
Networking-TCP/IP routing & subnets, DHCP/DNS
Printers/Scanners
Anti-Virus / Malware reporting, installation, and removal
Backups/ recovery and test restore
Mobile Devices
Hardware / Software Upgrades
MS Certifications, relevant certificate or formal training would be a plus
Must be willing and capable of traveling to client locations within our geographical territory

Field Service Representative
Immediate opportunities in RI

Requirements:
Experience is preferred but not required, we are willing to train the right individual
Excellent time management skills
Superior communication skills
Interact with customers professionally and politely
Desire to learn and improve
Must have valid driver’s license
Computer skills are a must to troubleshoot machine issues.

Responsibilities:
Provide copier and other office equipment repair services to existing accounts
Perform preventive maintenance and repair services by using pre-diagnostic tools to analyze problems, perform tests, and troubleshoot, order & install parts.
Document service and installation activities by entering data and completing reports
Maintain accurate and organized parts stock for your vehicle
Work within a team environment with other techs and service dispatch professionals

This is a permanent, full-time position.

Schedule: Monday to Friday
License/Certification: Driver’s License (Required)
Work Location: On the road

Business Development Representative
Immediate opportunities in RI and CT

Job Description
The mission of Automated Business Solutions is to create long-term partnerships by providing office technology solutions and IT managed services that improve our client’s workflow, efficiency, and profitability.

Automated Business Solutions is looking for a Business Development Representative (BDR) to support its growth initiatives within New England.

Reporting directly to Vice President of Business Development, this is an opportunity that can yield long-term personal and financial growth.

Main roles and responsibilities include outbound sales calls, account development, networking, and social selling via Facebook and LinkedIn. A successful BDR will work with the sales reps, marketing staff, and senior managers to increase sales opportunities within the region. Compensation is to be commensurate with performance.

Accounting Generalist
Immediate opportunities in RI

Job Description:
General Ledger Bookkeeping
Monthly Balance Sheet Account Reconciliations
Bank Reconciliations
Accounts Payable
Accounts Receivable
Various Reporting & Tracking Functions

Required Expertise:
Minimum of 4 years of Bookkeeping through Trial Balance experience
Firm understanding of GAAP
Good time management skills
Desire to learn and improve
Superior communication skills
Ability to multi-task

Job Type:
This is a permanent, full-time position.

Administration Assistant
Immediate opportunities in RI

Job Description
Office equipment industry experience helpful
General Office
Customer contact
Reports generation and fulfillment

Required Expertise
General Office Experience
Heavy volume of telephone communications with existing customers (no sales)
Proficient with Excel, Word, and Outlook
Dependable and punctual attendance
Accuracy
Ability to communicate at multiple levels
Embrace team environment

Helpful Expertise
Experience with e-Automate
Ability to multi-task

Job Type
This is a permanent, full-time position, with growth opportunities.