Automated Business Solutions has been a leader in the office equipment industry for over
30 years with 7 offices in RI, MA, CT & SC providing Office Equipment Solutions and IT Services. Benefits include Competitive Compensation based on experience, Medical, Dental, Life Insurance, 401(k), Company match, Disability, Holidays, and Vacation.

Current Job Openings

IT Service Engineer and Manager – MSP
Immediate opportunities in RI

About Us

Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

The IT Service Engineer and Manager – MSP will drive special projects with a focus on processes and related business operations systems integration and automation. The position includes hands-on project-based work, acting as an escalation point, connecting with key business executives and stakeholders, and managing a team of 10 Engineers.

IT Service Engineer and Manager – MSP Responsibilities:

  • Act as the point of escalation for the resolution for highly complex issues and risks that have been escalated.
  • Oversee the day-to-day operational, product/solution, and service delivery functions across all lines of business.
  • Develop and refine service delivery and fulfillment processes and tools to ensure repeatability and standardization; process management; alerting, escalation and management of risks; SLA’s and KPIs.
  • Lead teams and drive execution of service delivery initiatives and help maintain customer satisfaction at the highest level.
  • Cross collaboration with sales team to develop solutions that best fit the needs of our client base.
  • Displaying strong inter-personal and communication skills to client satisfaction
  • Assist with project planning and resource estimation for new projects
  • Providing technical recommendations and guidance for projects
  • Evaluating and ensuring completed work meets quality standards
  • Building and modifying systems to meet project and user requirements
  • Deploying, engineering, and optimizing enterprise class, technology-based systems
  • Providing premier technical assistance and consulting to valued customers
  • Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions
  • Troubleshooting system and network issues through root-cause analysis and implementing solutions
  • Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
  • Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements
  • Attending and facilitating technical design reviews and technical briefings
  • Assuming other duties and projects as they arise
  • Responding to internal trouble ticket system requests and accurately documenting the path to resolution
  • Providing on-call support as part of a scheduled rotation with other team members
  • Able and willing to travel between the tri state area as needed

Qualifications:

  • Certification in at least one IT discipline relevant to this position
  • 5+ years of hands-on experience in similar role
  • Self-motivated, able to make independent choices, free from immediate direction or supervision
  • Strong written and verbal communication skills
  • Experience in providing first line IT support
  • Able to work evenings and weekends if required

Preferred Qualifications:

  • We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.
  • Experience mentoring and cross-training IT staff and providing guidance in day-to-day operations
  • Experience in pre-sales engineering-type role in recommending solutions to clients
  • Experience in MSP or multi-client support role
  • Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server, and VMWare
  • Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
  • Knowledge of applying patches and updates for Windows servers and clients
  • Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
  • Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)
  • Experience resolving network and stand-alone printer issues
  • Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
  • Office 365 monitoring service health, and management of service requests
  • Knowledge of redundancy strategies and disaster recovery contingency planning
  • Ability to explore and analyze new technologies and make recommendations to supervisor

Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds


Administration Assistant
Immediate opportunities in RI

Job Description

  • Office equipment industry experience helpful
  • General Office
  • Customer contact
  • Reports generation and fulfillment

Required Expertise

  • General Office Experience
  • Heavy volume of telephone communications with existing customer (no sales)
  • Proficient with Excel, Word and Outlook
  • Dependable and punctual attendance
  • Accuracy
  • Ability to communicate at multiple levels
  • Embrace team environment

Helpful Expertise

  • Experience with e-Automate
  • Ability to multi-task

Job Type

This is a permanent, full-time position, with growth opportunity.


Accounting Generalist
Immediate opportunities in RI

Job Description

  • General Ledger Bookkeeping
  • Monthly Balance Sheet Account Reconciliations
  • Bank Reconciliations
  • Accounts Payable
  • Accounts Receivable
  • Various Reporting & Tracking Functions

Required Expertise

  • Minimum of 4 years of Bookkeeping through Trial Balance experience
  • Firm understanding of GAAP
  • Good time management skills
  • Desire to learn and improve
  • Superior communication skills
  • Ability to multi-task

Job Type

This is a permanent, full-time position.


Business Development Representative
Immediate opportunities in CT

Job Description

The mission of Automated Business Solutions is to create long term partnerships by providing office technology solutions and IT managed services that improve our client’s workflow, efficiency, and profitability.

Automated Business Solutions is looking for a Business Development Representative (BDR) to support its growth initiatives within New England.

Reporting directly to Vice President of Business Development, this is an opportunity that can yield long-term personal and financial growth.

Main roles and responsibilities include outbound sales calls, account development, networking, and social selling via Facebook and LinkedIn. A successful BDR will work with the sales reps, marketing staff, and senior managers to increase sales opportunities within the region. Compensation is to be commensurate with performance


Business Development Representative
Immediate opportunities in RI

The mission of Automated Business Solutions is to create long term partnerships by providing office technology solutions and IT managed services that improve our client’s workflow, efficiency, and profitability.

Automated Business Solutions is looking for a Business Development Representative (BDR) to support its growth initiatives within New England.

Reporting directly to Vice President of Business Development, this is an opportunity that can yield long-term personal and financial growth.

Main roles and responsibilities include outbound sales calls, account development, networking, and social selling via Facebook and LinkedIn. A successful BDR will work with the sales reps, marketing staff, and senior managers to increase sales opportunities within the region. Compensation is to be commensurate with performance.


Level 2 Help Desk Technician
Immediate opportunities in RI

Job Description

Automated Business Solutions is currently searching for a skilled IT technician to help bring expert IT services to our valuable clients, both remotely and going on site. Minimum of 3 years hands-on experience in MSP or similar field is required. Excellent written and oral communication skills are necessary. Current Microsoft Certifications required. ABS has 6 offices across New England supporting IT services and is searching for a seasoned professional to join our team in Warwick, RI supporting clients primarily in RI but also may need to travel in the Tri State area. Self-motivated and reliable transportation.

Required Expertise

  • Experience with Windows Server and desktop versions with build and migration experience
  • Experience with all current versions of Windows OS’s and Windows Server
  • Exchange Server experience, O365 migrations and support
  • Active Directory/Group Policies
  • Virtualization (VMWare or Hyper V)
  • Cloud Hosting Concepts, O 365, M365, Azure
  • Experience with Firewalls, Routers, Switches and Wireless – SonicWALL, WatchGuard, Barracuda, Ubiquiti
  • Networking-TCP/IP routing & subnets, DHCP/DNS
  • Printers/Scanners
  • Anti-Virus / Malware reporting, installation, and removal
  • Backups/ recovery and test restore
  • Mobile Devices
  • Hardware / Software Upgrades
  • MS Certifications, relevant certificate or formal training would be a plus
  • Must be willing and capable of traveling to client locations within our geographical territory