We are transitioning to a new Managed Print Services Data Collection Agent.
Frequently asked questions
What is the lnSight DCA?
The lnSight DCA software is an application that is installed to your network that collects critical meter, performance, and supply level data from multifunction print devices and copiers to support our managed print services customers.
Who is Predictive lnSight?
Predictive InSight is a distributor of EKM Insight Global, a world-leading, managed print (MPS) software supplier with over 20 years of experience in delivering performance-based software and products for companies, enterprises, managed service providers, OEM manufacturers, resellers, and wholesalers. Predictive lnSight is the ONLY authorized direct Insight distributor in North America.
Why are we migrating to Predictive Insight?
Our move to Predictive lnSight empowers us to achieve a higher quality of service by focusing on key improvements to service, supply, and support. This new agent has been meticulously chosen for its advanced technology, robust security measures, and its ability to streamline and improve the data collection process.
Is Predictive lnSight secure?
The DCA software is hosted by Predictive lnSight and is a secure, private cloud service. It is secure and offers no threat to network security. It operates through outbound communication only and communicates to the printing devices through SNMP (Simple Network Management Protocol). Collected data is sent through HTTPS and is 128-bit encrypted using SSL (secure socket layer) protocol. As standard, Insight uses Microsoft Azure cloud computing services; all data is stored in U.S.-based data centers. Microsoft Cloud computing services have met stringent data protection rules (their portfolio has over 90 compliance offerings) across the globe, one of the few companies so far to receive such approvals.
What does this mean for you?
This transition will be smooth and seamless. Watch for communication from us regarding the installation process. The person who completes the installation will need to have Admin access to the server or PC on which it is being installed on. At times, companies will have policies prohibiting the installation of items on company-owned and networked machines. We recommend sending the DCA installation to your IT Department, Help Desk, or System Administrator.
What are the system requirements for the DCA?
System requirements:
<500 devices or PoC/Trial Dual Core ‘Desktop’ CPU
• 4 GB RAM
• 100 GB 7200 RPM SATA
• Gigabit Ethernet
• Windows 10 / Windows Server 2008/2016 (or above)
<5000 devices Dual Core ‘Server’ 2GHz CPU
• 4 GB RAM
• 250 GB 10000 RPM SATA
• Gigabit Ethernet
• Windows Server 2008/2016 (or above)
>5,000 Customer-specific evaluation recommended
*Mac and Linux are also supported
Will the way that meters and supply information is tracked and managed change? Will the DCA affect the way I receive supply orders?
No, the metrics used to drive the timing of supply orders will be maintained and consistent with what we have had applied in the past. The predictive capabilities of the new DCA will help us improve efficiency and ensure that these orders can always be identified and fulfilled successfully. It offers the potential to streamline ordering by combining orders by location without risking reliability.
More Information
EKM Insight is a highly scalable, cloud-based web application designed to automate the delivery of Managed Print Services. It has been built from the ground up to enable individual users to manage large fleets of printers.
To learn more, download the White Paper from the link below.
